1. Who We Are

This Privacy Policy is provided by Playard Peterborough, a competitive social gaming and entertainment venue at 26 Hereward Cross, Peterborough, PE1 1TE, United Kingdom.

When we refer to "Playard", "we", "us" or "our" in this policy, we mean the operator of Playard Peterborough unless the context requires otherwise.

If you have questions about this policy or how we handle personal data, you can contact us at info@playard.co.uk or on 01733 641062.

2. Scope of This Policy

This policy explains how we collect, use, store, share and protect personal information when you:

It applies to information collected through our website, in venue, by telephone, by email and through our booking and payment processes. It does not replace the privacy policies of third party providers where they process data on their own systems.

• Visit www.playard.co.uk or other Playard web pages
• Make or manage a booking
• Send an enquiry about parties, corporate events or group visits
• Purchase or redeem a gift card
• Contact us by email, phone or in person
• Visit Playard Peterborough in venue

3. Information We Collect

The information we collect depends on how you interact with Playard. This may include:

• Identity and contact details, such as your name, email address and phone number
• Booking and event details, such as date, time, activity, group size and special requirements
• Enquiry information for parties, corporate events, team socials and other group bookings
• Gift card purchase or redemption details
• Communications you send to us, including emails and messages
• Website usage information, such as pages viewed, device type, browser type and approximate location derived from IP address
• CCTV footage if you visit the venue, as described in section 4
• Payment related information processed by payment providers on our behalf. We do not store full card details on our own systems

4. CCTV Monitoring

Playard uses closed circuit television (CCTV) at 26 Hereward Cross, Peterborough for safety and security, crime prevention and detection, protection of staff and customers, licensing compliance and the investigation of incidents.

CCTV footage may include images of individuals on the premises. Signs are displayed where CCTV is in operation.

CCTV recordings are usually retained for around 30 days unless a longer retention period is reasonably required, for example where footage is needed for an incident investigation, insurance claim, legal matter or regulatory requirement.

You may contact us if you wish to make an enquiry about CCTV footage that may relate to you. Access may be limited where disclosure would affect the rights of other individuals or where we are prevented from sharing footage for legal or operational reasons.

5. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies. Essential cookies are used so the website can function correctly, including basic security and navigation.

We may also use analytics and advertising technologies to understand how visitors use our website and to measure marketing performance. These currently include Google Analytics, Microsoft Clarity and Meta Pixel.

Non essential cookies and advertising technologies may require your consent under UK data protection and electronic communications rules. Where consent is required, we will ask for it before those technologies are used.

You can manage cookie preferences through the cookie banner on our website when it is shown, and through your browser settings. Rejecting non essential cookies may limit analytics and advertising features but should not prevent essential website use.

For more detail about cookies, please see our Cookie Policy.

6. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process personal data. Depending on the situation, we may rely on one or more of the following:

• Contract: where processing is necessary to manage a booking, gift card transaction or related customer service
• Legitimate interests: where processing is necessary for operating the venue, responding to enquiries, improving services, marketing to existing customers where permitted, website security, analytics where appropriate and CCTV monitoring, provided your interests do not override ours
• Legal obligation: where we must comply with licensing, health and safety, tax, accounting or other legal requirements
• Consent: where you have given clear consent, for example for certain marketing communications or non essential cookies and advertising technologies

7. How We Use Your Data

We use personal information to operate Playard Peterborough and provide our services. This includes:

• Processing website visits, enquiries, bookings, parties, corporate events and gift card requests
• Communicating with you about bookings, events, changes, questions and customer support
• Operating activities, food and drinks service, parties, group bookings and venue administration
• Improving our website, customer experience and marketing where permitted
• Monitoring website performance and understanding visitor behaviour through analytics tools
• Measuring advertising performance and supporting retargeting or audience building where consent or another lawful basis applies
• Maintaining safety and security in venue, including CCTV monitoring
• Meeting licensing, regulatory, insurance and legal requirements
• Handling complaints, disputes and incident investigations

We do not sell personal data.

8. Bookings, Payments and Gift Cards

Bookings and gift card purchases may be processed through Funbutler, our booking and gift card provider. When you use Funbutler services through our website, Funbutler may collect and process personal information needed to manage the booking or purchase.

Funbutler processes information in accordance with its own privacy policy and terms. We receive the information needed to administer bookings, events and customer service at Playard.

Payments are processed securely by payment providers. Payment providers handle card and payment details in line with their own security standards and privacy policies. Playard does not receive or store your full payment card details.

If you contact us directly about a booking, party, corporate event or gift card, we may record the information you provide so we can respond and manage your request.

9. Sharing Your Data

We do not sell personal data. We may share personal information with trusted third parties where this is necessary to run Playard, fulfil bookings, process payments, operate our website or meet legal obligations. These may include:

• Funbutler, for bookings and gift cards
• Payment providers, for secure payment processing
• Website, analytics and advertising providers, such as Google Analytics, Microsoft Clarity and Meta
• Email, IT and hosting providers
• Professional advisers, insurers and regulators where required
• Law enforcement or other authorities where we are legally required to do so or where disclosure is necessary to protect people, property or legal rights

We require service providers to handle personal data appropriately and only use it for the purposes we specify, unless they are required to use it for another lawful reason.

10. International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as approved contractual protections or other mechanisms recognised under UK data protection law.

If you would like more information about international transfers connected to our use of service providers, please contact us.

11. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including:

• Managing bookings, parties, corporate events and customer enquiries
• Gift card administration and related customer support
• Legal, tax, accounting and licensing requirements
• Handling complaints, disputes or claims
• CCTV retention, usually around 30 days unless a longer period is reasonably required

Retention periods vary depending on the type of information and why it was collected. When information is no longer needed, we will delete it or anonymise it where appropriate.

12. Your Rights

Under UK data protection law, you may have the following rights in relation to your personal data, subject to legal conditions and exemptions:

• The right to request access to your personal data
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to processing in certain circumstances
• The right to data portability in certain circumstances
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@playard.co.uk or on 01733 641062. We may need to verify your identity before responding. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and providers who need it for legitimate business purposes. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards for the information we handle.

14. Children and Young Persons

Playard welcomes families and groups, but certain age related rules apply in venue:

• Children under 14 must be accompanied by an adult at all times while at Playard
• Under 18s must leave by 8pm as part of our house policy
• No under 18s are permitted on the premises after 9pm due to licensing requirements

Our website is not intended for children to use independently to make bookings or purchases. If you are under 18, please ask a parent or guardian to contact us or make a booking on your behalf where required.

15. Third Party Links

Our website may include links to third party websites, platforms or services, including booking, payment and social media providers. We are not responsible for the privacy practices of those third parties.

We encourage you to read the privacy policies of any third party services you use.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices. The updated version will be posted on this page with a revised "Last Updated" date.

Where changes are significant, we may provide additional notice where appropriate.

17. Contact

If you have any questions about this Privacy Policy or how Playard handles personal information, please contact us:

Last Updated: June 2026